F.A.Q.

What Happens After My Purchase?

You will receive a purchase receipt by email immediately upon placing your order. Our shipments are processed weekdays within 24 hours. Once shipped, our team will notify you by email with your tracking number. We want to be sure the purchase is delivered to you, so we always require a signature at delivery.

Free Shipping to Canada and the US

Our free ground shipping is offered in continental United States and Canada. We offer express shipping (2-3 day service) by request. Please contact us at hello@ebbyrane.com for pricing.

Returns within Canada and the US

If you are not completely satisfied with your Ebby Rane purchase, please let us know within 30 days of purchase. We refund in full for any purchase returned in original condition. Contact us at hello@ebbyrane.com to obtain your pre-paid shipping label for returns within Canada and
the US.

International Shipments and Returns

Ebby Rane ships anywhere in the world from its Canadian and US based distribution centers. Customers shipping to addresses outside of Canada and the continental US are responsible for covering the cost of shipment and returns. Shipping rates will be shown at checkout once the shipping address is added. Shipping to Canadian and US addresses is complimentary over $250.

What is the Warranty?

We are pleased to offer a 5-year warranty on all Quartermasters for defects arising from our manufacturer’s workmanship. Please register your warranty within 30 days of purchase.

How Do I Keep My Quartermaster Clean?

The Quartermaster exterior is made of lightweight but highly durable virgin polycarbonate. Simply use water and a clean cloth to wipe away dust and dirt. Do not use any scrub brushes, abrasive materials or chemicals such as cleaning solvents. Your Quartermaster has many special features including its distinctive signature leather, which naturally patina with age and use.

What is the Fabric Used on the Valise and Wingman?

The Valise and Wingman are made of a custom tweed durable fabric that will lightly repel and resist water. Simply use water and a clean cloth to wipe away any visible dirt or marks.

Last Updated August 2018