Warranty and Instructions

The Quartermaster

The Quartermaster
Laundry Bag
Knickers Bag
The 1887 Clutch
Shoe Sleeves (2)

Bath/Beach Bag
Vanity Case
Jewels Case
Cosmetic Case
Tech Case
Liquids Case

Ebby Rane

Ebby Rane crafts each product with the utmost care and detail. Ebby Rane is made of the highest quality materials. We take pride in each product offered. Ebby Rane’s products are performance tested using high standards for quality control. Our rigorous tests ensure that the product is durable and dependable for the demands faced by travellers who are frequently in transit.

In the event a warranty issue arises, you may visit the website ebbyrane.com to contact the Customer Service Department.

Register your Product online at ebbyrane.com within 30 days of purchase to validate the Warranty on your new Quartermaster. Proof of purchase is necessary when registering. Please keep your store receipt as proof of purchase and as evidence that your purchase was made at an authorized Ebby Rane retailer.

Terms of Warranty:

Providing registration has been completed within 30 days of purchase, Ebby Rane provides a three (3) year warranty on polycarbonate luggage valid from the date of purchase and covers defects in materials or defects in workmanship caused by manufacturing. The Warranty is valid within the specified period and is subject to the conditions specified. If you require a repair, or to claim on this warranty, please visit Product Care at ebbyrane.com.

The Warranty is limited to the value of the product. If we agree that the Warranty applies, claims will expire three (3) months after they have been declared if the product is not shipped to Ebby Rane or an Ebby Rane approved repairer. Upon reviewing the product, Ebby Rane will convey whether the defect is covered by the warranty. Where the Warranty applies, Ebby Rane will repair or replace the luggage at its own cost and pay the return costs. Sending costs are borne by the purchaser. Ebby Rane may decide to replace the product with a comparable successor product and has the right to do so in its sole discretion. Accessory cases and The 1887 Clutch are expressly excluded from this Warranty and will not be replaced or repaired. Incidental and consequential damages are not included under this warranty


Normal wear and tear to luggage.
Damage caused by abuse or misuse.
Changes to the leather caused by normal usage including the natural patina to leather.
Damage caused by airlines, baggage handlers, Transportation Security Administration (TSA) or similar.
Damage caused by abuse or misuse.
Damage caused or resulting from repairs or modifications carried out by someone other than an Ebby Rane appointed repairer.
Application of a solvent such as nail polish remover, acetone, alcohol or other non-Ebby Rane approved cleaning products. (see Product Care)
Carryalls including all cases and bags and The 1887 Clutch.
Damage to locks caused by forcing or incorrect keys.
Force Majeure (Act of God) – Fire, Earthquake, Flood etc.
Water damage (including storage in damp conditions).

Damage to your Ebby Rane caused by an Airline is the responsibility of the Airline. Any damage caused by Airlines should be reported to Airline staff immediately and the cost is usually covered by their insurance. Shipping costs are the responsibility of the owner

Your Case’s

Replacement parts will show normal use over time and may eventually need to be replaced for a reasonable cost. These parts include: Leather Handles, Wheels, and Underside Handle.

If for any reason you need to replace any of your Ebby Rane Carryalls, you can visit our website www.ebbyrane.com for contact information required to place an order. Warranty registration is required.


The original number is 0-0-0.To set your personal combination, follow these steps.

  1. Put the dial B at its original number 0-0-0.
  2. Press down the reset button (a) with a tool until hear the “click” sound
  3. Set your combination by turning the dials (b),for example 8-8-8 then,
  4. Push the button (c) towards to the direction of arrow and the reset button (a) will be back when you hear the “Click” sound
  5. Now you have finished setting your personal combination. Commit your personal combination to memory. If you wish to change your combination, repeat the above steps.


    If the cylinder is opened, please lock it again by turning it to the red dot position clockwise (as illustrated below). You may use any tool which can fit into the cylinder

TSA Lock® Note

Transportation Security Administration (TSA) Screeners and airline check-in staff at airports are trained to recognize the Travel Sentry red diamond mark. They understand that baggage with locks displaying this mark are permitted to remain locked. The TSA screeners are able to open these locks in the event that the baggage must be inspected. With Travel Sentry Approved locks the TSA can screen checked baggage faster, without having to break open locks.

How it Works

Each Travel Sentry Approved lock has a special identification mark alerting the TSA that they can open this lock without destroying it

Each of these locks have a special code, which is used by the TSA.

Every TSA screening location is able to use these codes to open the lock and then re-lock after inspection.


Your Ebby Rane Quartermaster is of the highest quality and will stay by your side trip after trip with a little love and care.


Use water and a clean soft cloth to wipe away dust and dirt. The Shoe Sleeves, Laundry, Bath/Beach, and Knickers bags can be wiped gently or hand washed and air dried.
Do not use any scrub brushes, abrasive materials or chemicals such as, cleaning solvents, nail polish, or the like.

Stickers can be removed using a soft microfibre
cloth and a solution of warm soapy water.
Gently rub the area with the solution on a soft
cloth to lift the sticker and residue.

Your Ebby Rane has many special features including its distinctive signature leather details. The leather will patina with age and use. Enjoy the patina created from the journeys you have taken!

If you have any questions about your case, please contact Customer Service at www.ebbyrane.com.